Terms and Conditions
Terms and Conditions for Japandi AB
These terms and conditions apply to purchases made at Japandi AB and describe the conditions for purchasing our products. By shopping with us, you agree to these terms and conditions.
Summary
- Free shipping within Sweden. Shipping costs for other countries are shown at checkout.
- 14-day right of withdrawal according to the Swedish Distance and Doorstep Sales Act.
- The customer is responsible for return shipping costs when exercising the right of withdrawal.
- All items must be returned in their original packaging and undamaged.
- We handle complaints in accordance with the Act on Distance Contracts and Off-Premises Contracts (SFS 2005:59) (DAL)
- Company Information
Japandi AB
Company registration number: 559431-9559
Address: Kungsgatan 63D, 90326 Umeå, Sweden
Email: info@japandihome.com
Phone: +46 70-4045794
- Prices and Payment
All prices listed on our website are in SEK and include VAT at 25%, in accordance with applicable regulations. To shop with us, you must be at least 18 years old and possess a valid ID for parcel deliveries. If you are under 18, you will need the consent of your guardian to make a purchase.
We offer the following secure payment methods via Shop Pay:
Card payment (Visa, Mastercard, etc.)
Klarna (Pay now, Invoice, Installments)
PayPal
By placing an order, you agree to pay for the order. Payment is processed when the order is placed, and once the order is confirmed, you will receive an order confirmation via email. If you have not received an order confirmation, please contact info@japandihome.com.
- Shipping
We offer free shipping within Sweden. For deliveries outside Sweden, the total shipping cost will be displayed at checkout before you confirm your purchase. Delivery is usually made within4-7 business days in sweden 7-12 businessdays outside Sweden after the order is confirmed.
For furniture and larger home decor items, longer delivery times may apply, which will be communicated in the product description. We work with reliable shipping companies to ensure your products are delivered safely and on time.
As a customer, you are responsible for being available to receive your delivery or picking up the package in a timely manner. If you are unavailable to receive the delivery or fail to pick up your package from the collection point and it is returned to us, you will be charged for the costs associated with return shipping and the handling of the unclaimed package. The price is based on our actual return and handling costs.
Please note that an unclaimed package does not count as exercising your right of withdrawal under the Act on Distance Contracts and Off-Premises Contracts (SFS 2005:59) (DAL) To cancel your purchase, you must first pick up the package and then follow our return and withdrawal procedures.
- Right of Withdrawal and Returns
Under the Swedish Act on Distance Contracts and Off-Premises Contracts (SFS 2005:59) (DAL), you as a customer have the right to cancel your purchase within 14 days from the date you received your item. If you wish to exercise your right of withdrawal, you must notify us via email at info@japandihome.com before the withdrawal period expires. You can use the Swedish Consumer Agency’s standard withdrawal form, which you can find -here-
Conditions for Returns:
The product must be in unused and undamaged condition.
The product must be returned in its original packaging.
You as a customer are responsible for arranging and paying for the return shipping to our warehouse. The return address will be sent to your email once we approve your return request, as we have different warehouses depending on the product you wish to return.
We will refund the product’s price within 14 days of receiving the item and confirming that it is in original condition.
Please note that an unclaimed package does not count as exercising your right of withdrawal under the Swedish Distance and Doorstep Sales Act. To cancel your purchase, you must first pick up the package and then follow our return and withdrawal procedures.
Certain products are exempt from the right of withdrawal, such as custom-made furniture or personalized items, in accordance with the Swedish Act on Distance Contracts and Off-Premises Contracts (SFS 2005:59) (DAL)
- Complaints
We follow the Swedish Consumer Purchase Act (1990:932) when handling complaints. If a product is defective or damaged upon delivery, please contact us as soon as possible (within 48 hours of receipt) via email at info@japandihome.com with a description of the defect and images of the product and packaging. Visible shipping damage should also be reported directly to the carrier.
You have the right to complain about a product within three years from the delivery date if the product was faulty at the time of delivery. If your complaint is approved, we will reimburse you for any shipping costs and either send a new product, offer a price reduction, or refund the product if the original item cannot be repaired or replaced.
- Delivery Delays
If the delivery is delayed and we cannot meet the agreed delivery time, we will inform you as soon as possible. You have the right to cancel the purchase if the delivery is significantly delayed unless otherwise agreed.
- Processing of Personal Data
We process your personal data in accordance with the General Data Protection Regulation (GDPR). Your data is only used to manage your order and communicate with you as a customer. Read more about how we handle your personal data in our Privacy Policy (Link to privacy policy).
- Dispute Resolution
We always aim to resolve any issues directly with you as a customer. If a dispute cannot be resolved through our customer service, you as a consumer can contact the National Board for Consumer Disputes (ARN) for a review. ARN’s decision is a recommendation on how the dispute should be resolved, and we follow ARN’s recommendations.
You can also use the EU platform for online dispute resolution to try to resolve your case without going to court: [Link to ODR platform].
Any final dispute will be settled in Swedish court.
National Board for Consumer Disputes: https://www.arn.se/
EU’s online dispute resolution platform: https://ec.europa.eu/consumers/odr/
9. Force Majeure / Contracts to describe events beyond a party's control.
Japandi AB shall not be liable for any delay or failure to perform any of its obligations hereunder where such delay or failure results from any cause beyond our reasonable control, including, without limitation, acts of God, war, terrorism, epidemics, strikes or other similar events beyond our reasonable control.
Concluding Paragraph These Terms and Conditions are effective as of September 1, 2024. We reserve the right to modify these Terms and Conditions at any time. For any questions regarding our Terms and Conditions, please contact us at info@japandihome.com.
Statutory Information /Swedish Laws: Consumer Sales Act (1990:932) Consumer Services Act (SFS 1985:716) Act on General Contract Terms (SFS 1994:1512) E-commerce Act (SFS 2002:562) Act on Distance Contracts and Off-Premises Contracts (SFS 2005:59) (DAL) General Data Protection Regulation (GDPR)