Cookie policy & Privacy policy
Cookie policy
A cookie is a small text file consisting of numbers and letters that is stored in your browser or on your computer when you visit a website. We use cookies on Japandihome.com to enhance your experience and our services through increased functionality on the website.
There are two different types of cookies: session cookies and persistent cookies. A session cookie is automatically deleted when you close your browser and helps the website recognize you while you are active. This allows the website to remember what you have added to your cart as you navigate between pages, and which messages you have seen, so you don't have to respond to the same thing multiple times. Persistent cookies are sent from Japandihome.com and stored on your hard drive for a longer period. These allow the website to automatically recognize you the next time you are active on Japandihome.com, making the entire visit easier for you by remembering some of your previous choices and information.
You can of course visit Japandihome.com without accepting cookies, but please note that this may negatively affect your experience on the website, as features that rely on cookies will disappear.
How can I say no to cookies?
When you visit Japandihome.com for the first time, you will see a pop-up box in the bottom left corner where you can adjust your cookie settings.
If you already have saved cookie settings that you want to change, click here.
We at Japandihome.com cannot turn off cookies for you.
Cookies for web analytics services and marketing
Cookies allow us to analyze the usage of our services and make informed decisions that lead to their development and improvement. We use third-party cookies from web analytics services such as Google Analytics and Visual Website Optimizer to gain insight into the number of visitors to Japandihome.com and their behavior, and analyze the information we collect through these services at an aggregate level. There are very high demands on the web analytics services we use regarding data protection, both from us at Japandihome.com and from the outside world, and to further protect your identity, we only send a shortened and anonymized version of your IP address to these services, so that your exact location is not revealed. Please note that we never send personal information such as your name or address through cookies, but we analyze information about how you navigate the website, the products you purchase, and technical data (such as the type of browser used, whether you shop on mobile or desktop, and language settings).
At Japandihome.com, we also use third-party cookies and pixels to allow services such as Facebook, Instagram, Google, Criteo, and Youtube to present interest-related marketing to you on their own and external websites. You can object to cookies from these external services at any time by changing the settings in your browser or on accounts you have created on the services' own websites. Please note that rejecting cookies from these services may, in some cases, affect your user experience even outside of Japandihome.com.
Privacy Policy
- General
This policy concerns privacy and describes how
Japandi AB
VAT number 559431-9559
King Street 63D
903 26 Umeå
e-post: hello@japandihome.com
collects, discloses, and stores your personal information. The privacy policy applies when Japandihome.com provides services and products such as when you shop with us at Japandihome.com, contact our customer service, or visit our websites.
With our privacy policy, we want you to feel safe when providing us with your personal information and show how we ensure that your personal data is processed in accordance with applicable data protection legislation.
- Data controller
Japandihome.com is responsible for the processing of your personal data in accordance with applicable legislation.
Japandi AB
VAT number 559431-9559
King Street 63D
903 26 Umeå
e-post: hello@japandihome.com
- When do we process personal data?
When you visit our website, shop with us, subscribe to the newsletter, or contact our customer service, we need to collect and process your personal information. We collect this information in order to provide the service and functionality expected and to fulfill our part of e.g. a purchase agreement.
- What personal data do we process?
Our data policy means that we save and handle as little of your information as possible. This means that we only use the data that is necessary to process your order and maintain communication with you. Personal information we collect for you as a customer is as follows:
- Name
- Address (delivery and billing address)
- Email address
- Phone number
- Customer number
- Purchase history
- IP address and information about website usage
- Personal information that you provide when contacting Japandihome.com, for example, with customer service.
To fully process your order, we will share your information with our partners, such as our distribution agents. We also collect your address information from third-party services for address updates. We may disclose information to our suppliers, for example in the case of a complaint or a spare parts purchase. In connection with a spare parts purchase, we may also need to request information such as your social security number. In these cases, the information is processed in accordance with the privacy policy of our partners and in accordance with our supplier agreements. When you visit our website, we save the following information for administrative and technical reasons: type and version of the browser used, date and time of the visit, and your IP address. This information is anonymized and used for generating statistics and improving our e-commerce platform. The anonymized data is separated from your personal information, stored in a secure system, and cannot be linked to a specific person. This means that your personal information is always protected.
- Compilation of personal data processing
Purpose: Manage orders including notifications and subsequent support
Example: To deliver, offer payment and delivery options, handle complaints and warranty issues, answer questions
Legal basis: Fulfillment of a purchase agreement
Storage period: 7 years after completed purchase
Type of personal data:
- Name, address, email, phone number
- Order information
- Delivery information
- Payment information
- Other personal information provided when contacting us
- When purchasing spare parts, we may also need to request information such as social security number.
Purpose: Fulfillment of legal requirements
Example: Warranty commitments, consumer legislation, product safety, accounting
Legal basis: Fulfillment of legal obligation
Storage period: As long as applicable law requires, e.g. 7 years according to the Accounting Act
Type of personal data:
- Name, address, email, phone number
- Order information
- Delivery information
- Payment information
Purpose: Registration and management of account
Give permission to log in to "My pages", provide access to order history, maintain relevance in contact information, offer saved favorites
Legal basis: Fulfillment of a purchase agreement
Storage period: As long as you have a Japandihome.com account.
Type of personal information:
- Name, address, email, phone number
- Order information
- Delivery information
- Use of website
- Other personal information provided when contacting us
Purpose: Marketing of products and services
Send relevant offers via email or SMS on similar products and services, show product recommendations, carry out campaigns and events targeting specific customer segments
Legal basis: Fulfillment of purchase agreement and consent
Storage period: 12 months after completed purchase or until consent is withdrawn
Type of personal data:
- Name, address, email, phone number
- Order information
- Delivery information
- Usage of website
- Other personal information provided when contacting us
Purpose: Development of the company's services and products, and analysis of the customer base as a whole
Example: User experience analysis, assortment analysis
Legal basis: Legitimate interest
Storage period: 3 years after completed purchase
Type of personal data:
- Name, address, email, phone number
- Order information
- Delivery information
- Use of website
- Other personal information provided when contacting us
Purpose: Prevention of service abuse and deterrence of crime
Prevent fraud, prevent unauthorized access to accounts
Legal basis: Fulfillment of legal obligation or legitimate interest
Storage period: As long as applicable law requires
Type of personal data:
- Name, address, email, phone number
- Order information
- Delivery information
- Payment information
- How long are the personal data stored?
Japandihome.com only stores personal data for as long as it is justified by the purpose. The length of time may vary depending on the type of personal data and purpose. See point 5 for more details.
- How are personal data protected?
Japandihome.com has taken all necessary security measures to protect your personal information and you can feel completely safe when providing us with your personal information. We prevent unauthorized access, disclosure, and alteration, for example by storing personal information in databases that are protected by access control and firewall. When communicating about your personal information with partners, there are always data processing agreements in place and the communication is encrypted.
- Are the personal data shared with anyone?
Japandihome.com only discloses your personal information to necessary partners or subsidiaries with data processing agreements. Examples of partners are companies that provide services on behalf of Japandihome.com, such as delivery, payment, and communication. These partners only handle your personal information to ensure that we fulfill our obligations under legal requirements, contract performance, or consent. We may disclose information to our suppliers, for example in connection with a warranty claim or a spare parts purchase. In connection with a spare parts purchase, we may also need to request information such as a social security number. In these cases, the information is processed according to the privacy policy of our partners and in accordance with our supplier agreements.
Japandihome.com may also disclose your personal data if required by law or by authorities, if it is necessary to ensure Japandihome.com's legal interests or to detect or prevent fraud or other security issues. If any of Japandihome.com's suppliers or partners are located outside the EU/EEA, Japandihome.com may transfer your personal data there. If personal data is transferred to a country outside the EU/EEA, Japandihome.com will take the necessary measures to transfer personal data to countries outside the EU/EEA in a legal manner. Selling your personal data to third parties without permission will not occur.
- What rights do you have?
You can always contact us if you want to be informed about what personal data we store about you, or if you want to correct inaccuracies or delete this information. We will also, at your request or on our own initiative, correct, anonymize, delete or supplement information that is found to be inaccurate or incomplete. You also have the right to request the following:
Access to your personal information:
It means that you have the right to request a record extract of the processing we carry out regarding your personal data. You also have the right to receive a copy of the personal data being processed. You have the right to, through a written and signed application, obtain a record extract from Japandihome.com about which personal data is registered about you, the purposes of the processing, and to whom the data has been or will be disclosed. You also have the right to receive information in the record extract about where the data has been obtained from if the personal data has not been collected from you, the existence of automated decision-making (including profiling), and the envisaged period for which the data will be stored or the criteria used to determine this period. Furthermore, you have the right to receive information in the record extract about your other rights as stated in this point.
Correction of your personal information:
Upon your request, we will promptly correct any inaccurate or incomplete information we process about you. However, we do not have the ability to change personal information on existing orders.
Deletion of your personal information:
Upon your request, we will delete the personal data we process about you if they are no longer needed for the purposes they were collected for. If there are legal requirements for the processing of your personal data, we will cease processing the data for purposes other than complying with the legislation, such as accounting and tax legislation.
Limitation of processing of your personal data:
Upon your request, we limit our processing of your personal data to certain specific purposes.
You have the right to data portability, which means that under certain conditions you have the right to receive and transfer your personal data in a structured and commonly used format to another data controller.
You have the right to object to the processing of personal data carried out on the basis of legitimate interest. In case of objection to such processing, we will only continue to process the personal data if there are compelling legitimate grounds for the processing that override your interests.
When processing for direct marketing, you always have the right to object to such processing by sending an email to hello@japandihome.com. Once we have received your objection, we will cease processing your personal data for such marketing purposes. There is also always the possibility to decline further marketing in all our communications.
You also have the right to lodge any complaints regarding the processing of your personal data with the Swedish Data Protection Authority.
- Cookies
Japandihome.com uses cookies on the websites, more information can be found in our cookiepolicy.
- Changes to the privacy policy
We reserve the right to change our privacy policy if necessary due to new technology. Please make sure you have the most up-to-date version. If we change fundamental paragraphs in this privacy policy, we will provide information about this on our website.
- Contact information
All interested parties and visitors to our website can reach us with questions about data protection at the following address:
Japandi AB
VAT number 559431-9559
King Street 63D
903 26 Umeå
e-post: hello@japandiho