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Frequently asked questions
FAQ
How much does shipping cost?
We always offer shipping within Sweden. Shipping costs for other countries are shown at checkout. Most orders are shipped with DHL.
How can I pay?
We offer several major payment partners such as Qliro, Paypal or Shop Pay for your security and convenience. Under selected options you will find the option to pay by card, invoice, installment payment, Swish, Trustly etc.
How long is your delivery time?
Our delivery time is approximately 4-8 working days depending on where in Sweden you live.
Our goal is to process your order as quickly as possible.
If you order abroad, we will always contact you with current delivery information.
Advance bookings:
If the item is listed as pre-order in the product title, the item will be shipped at a later delivery date stated in the product.
Important information for advance bookings:
-The date refers to the day the product tentatively arrives at the warehouse.
-After arrival at our warehouse, the delivery will usually arrive at your address within 4-8 business days depending on where you live.
NOTE: All dates are estimates and it is possible that the date will be extended - If this happens you will be informed via email, please keep an eye out and do not hesitate to contact us if you have any questions. info@japandihome.com
Can I return?
Yes, if you are dissatisfied, Japandi has a 14-day right of withdrawal according to the Distance Contracts Act. Any return or exchange must be returned in the original packaging and without damage. Return shipping costs will apply.
How do I contact you?
The easiest way to reach us is by emailing us via E-mail: info@japandihome.com
We will respond to you weekdays within 24 hours.
Japandi AB
Corporate registration number:559431-9559
Address: Kungsgatan 63D 90326 Umeå
Who are Japandi Collection?
Japandi AB is a Swedish company with Swedish owners and that follows Swedish legislation. Our head office is located in Umeå and Marbella, so you can feel safe shopping with us. Our warehouse is in Sweden and we respond within 24 hours weekdays to customer service.
Corporate registration number: 559431-9559
Address: Kungsgatan 63D 90326 Umeå
Contact:
Email: info@japandihome.com